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Customers and products
Creating added value together

The current megatrends of climate change, urbanization, globalization, and digitalization are constantly presenting the Schaeffler Group's automotive and industrial customers with new challenges. Schaeffler analyzes how the demands are changing due to these megatrends and develops innovative products for the demands of the future. At the same time, Schaeffler works closely with its customers and aligns its development work along their expectations.

Sustainability in concrete terms

Sustainable products and technologies

As a designer of excellent and sustainable technological solutions, Schaeffler faces rapid change in the drive sector. To this end, the company employs 7,991 people in research and development (R&D) at 20 R&D centers and other R&D sites.

Read more in the online sustainability report

Customer relationships

Customer expectations are decisive for the Schaeffler Group's product development, service, and quality assurance. Accordingly, with its initiative “Customer Excellence” as part of the strategy “Agenda 4 plus One” Schaeffler is aiming to further deepen its understanding of customer needs and customer relationships.

Read more in the online sustainability report

Quality management

The name Schaeffler stands for the highest quality. From this, the company derives the principle outlined in the corporate strategy “Mobility for tomorrow” to ensure outstanding quality and product safety requirements consistently and continuously across all application areas.

Read more in the online sustainability report

The products of the Schaeffler Group make a direct contribution to achieving the SDGs. For example, technical developments for electrically powered cars, scooters, e-boards and e-bikes encourage the development of “sustainable cities and communities” (SDG 11). Products in the field of energy chains, such as stationary batteries, also contribute to achieving this aim. In addition, they help to realize “sustainable and modern energy for all” (SDG 7).

Selected Key Figures

Schaeffler sustainability report 2018, field of action customers and products, key figure:
Schaeffler sustainability report 2018, field of action customers and products, key figure: patent applications
Schaeffler sustainability report 2018, field of action customers and products, key figure:

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