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Customers and products
Creating added value together

The megatrends of climate change, urbanization, globalization, and digitalization are presenting the Schaeffler Group's automotive and industrial customers with new challenges. Schaeffler analyzes how the demands of stakeholders are changing due to these megatrends – and develops innovative products for the demands of the future. Schaeffler is open to new technologies and keeps an eye on promising solutions for sustainable mobility and a future-oriented industry. At the same time, the company works closely with its customers and aligns its development work along their expectations.

Sustainability in concrete terms

Sustainable products and technologies

  • Schaeffler offers innovative mobility solutions as well as solutions for industry and the energy sector
  • The company actively supports its customers in designing environmentally and climate-friendly products and technologies

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Product quality and safety

  • Schaeffler has the highest standards for holistic product quality and safety
  • All production sites have certified quality management systems

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Customer satisfaction

  • Consistent customer orientation is the basis for product development, service, and quality assurance
  • 66 awards in the reporting year for customer satisfaction and product quality verify our positive reputation worldwide

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The products of the Schaeffler Group directly contribute to achieving the SDGs. For example, technical developments for electrically powered cars, scooters, e-boards and e-bikes encourage the development of “Sustainable cities and communities” (SDG 11). Products in the energy chain also contribute to this development goal and additionally help to realize “Affordable and clean energy” (SDG 7).

The products of the Schaeffler Group directly contribute to achieving the SDGs.

Selected key figures

 Awards for customer satisfaction / product quality
Employees in R&D
1) The values reflect the workforce headcount at the end of the year.
Coverage rate of quality management systems
2) According to the scope of the Schaeffler Group's management manual and valid certification rules.

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